Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://contestations.fr (hereinafter the "Site") or make a purchase there.

1. PERSONAL DATA COLLECTED

1.1. Automatically collected information

When you browse, we collect certain data about your device:

  • Technical Data: Web browser, IP address, time zone, and certain installed cookies.

  • Browsing Data: Pages or products viewed, sites or keywords that referred you to the Site, and browsing interactions.

  • Technologies Used: Cookies, log files, web beacons, and tags.

1.2. Order Information

When you make a purchase, we collect the data necessary for the execution of the sale:

  • Identity: Last name, first name, email address, phone number.

  • Logistics: Billing and shipping address.

  • Payment: Credit card information (securely processed by our payment providers).

 

 

2. LEGAL BASES AND DATA USE

We process your data according to the following legal bases:

  • Contract Performance: To process your orders, manage payments, shipping, billing, and after-sales service.

  • Legitimate Interest: To prevent potential fraud and improve user experience through statistical analysis.

  • Consent: To send you marketing communications (Email/SMS) or for the use of advertising cookies.

 

 

3. DATA SHARING WITH THIRD PARTIES

We share your information with trusted providers to operate our Site:

  • Hosting and E-commerce Solution: We use Shopify.

  • Audience Analysis: We use Google Analytics.

  • SMS Marketing: Your data is shared only with our messaging partners for order tracking and abandoned cart reminders.

  • Legal Obligations: We may share your data to comply with applicable laws and regulations.

 

 

4. BEHAVIORAL ADVERTISING AND "DO NOT TRACK"

We use your data to provide you with targeted advertising. You can opt out of these practices via the opt-out portals of Facebook, Google, or via the global Digital Advertising Alliance portal.

Note that we honor the choices made via our Cookie Management Banner present on the Site, which takes precedence over your browser's "Do Not Track" signal to ensure your actual preferences are considered.

 

 

5. YOUR RIGHTS AND DATA RETENTION

5.1. Your Rights

In accordance with the GDPR, if you reside in Europe, you have the right to access, correct, update, and delete your data. You can also object to its processing or request its limitation.

5.2. Retention Period

  • Order Data: Retained for 10 years (statutory limitation period) to comply with tax and warranty obligations.

  • Marketing Data: Retained for 3 years after your last contact, unless you withdraw your consent.

  • Bank Data: Deleted after the transaction, unless you choose to save it for future purchases (secure encryption).

 

 

6. CONTACT

To exercise your rights or for any questions, please contact our data protection officer:

  • By email: contact@contestations.fr

  • By mail: